Return & Refund Policy
Thank you for shopping with Christine Barber. We want you to have a clear understanding of our return, replacement, and refund process before placing an order.
Please review this policy carefully. Because many of our products are made to order, certain return and cancellation restrictions may apply.
MADE-TO-ORDER PRODUCTS
Many products sold by Christine Barber are produced specifically after an order is placed.
Because these products are made to order, we generally do not accept returns or provide refunds for buyer’s remorse, ordering the wrong size, selecting the wrong color or style, or simply changing your mind after production has started.
Please carefully review the product description, size information, selected options, shipping address, and order details before completing your purchase.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
If your order arrives damaged, defective, misprinted, or you receive an incorrect item, please contact us at CONTACT US.
Please include:
- Your order number
- Your full name
- A description of the problem
- Clear photos showing the item and the issue
- A photo of the shipping label or packaging when relevant
This information helps us review the issue and determine the appropriate resolution.
Please contact us as soon as reasonably possible after receiving the affected item.
REPLACEMENTS
If we confirm that an item arrived damaged, defective, misprinted, or incorrect due to a production or fulfillment issue, we may offer a replacement at no additional product cost.
In some circumstances, a replacement may not be appropriate or available. In those cases, another resolution, including a refund when applicable, may be offered.
Please do not return an item without first contacting our customer support team and receiving instructions.
RETURNS
Because many of our products are made to order, returns are not automatically accepted.
If a return is approved by our customer support team, we will provide instructions regarding the return process and, where applicable, the return address.
Items sent back without prior authorization may not be eligible for a refund.
Approved returned items should generally be unused and in their original condition unless the return relates to a damaged, defective, or incorrect product.
WRONG SIZE, COLOR, OR PRODUCT OPTION
Customers are responsible for selecting the correct size, color, style, quantity, and other available product options before placing an order.
Because products may be made specifically according to the options selected during checkout, we generally cannot provide a free replacement or refund when the customer selected the wrong size, color, style, or other product option.
We strongly recommend reviewing any available size chart and product information before ordering.
ORDER CHANGES & CANCELLATIONS
If you need to change or cancel an order, contact us at CONTACT US as soon as possible.
We will make reasonable efforts to accommodate your request if production has not started.
However, because orders may enter production shortly after they are placed, we cannot guarantee that an order can be changed or cancelled after it has been submitted.
Once an order has entered production, cancellation or modification may no longer be possible.
INCORRECT SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your shipping address, contact us immediately at CONTACT US.
We will make reasonable efforts to update the address if the order has not yet been processed or shipped, but address changes cannot be guaranteed.
Orders that cannot be delivered because of an incorrect, incomplete, or outdated address provided by the customer may not qualify for a free replacement or refund.
PACKAGES MARKED AS DELIVERED
If carrier tracking shows that your package has been delivered but you cannot locate it, please first check:
- Around the delivery location
- With members of your household
- With neighbors when appropriate
- With your building reception, mailroom, or front desk
- With the local shipping carrier
If you still cannot locate the package, contact us at CONTACT US with your order number and tracking information.
We will review the available information and assist with the next appropriate steps. A carrier’s delivered status does not automatically guarantee eligibility for a refund or replacement.
LOST PACKAGES
If tracking indicates that a package may have been lost in transit, please contact us at CONTACT US.
Include your order number and tracking information.
We will review the shipment information and, when appropriate, work with the carrier or fulfillment provider to determine the available resolution.
REFUNDS
Refunds are provided when approved under this policy.
If a refund is approved, it will generally be issued to the original payment method used for the purchase.
After a refund has been processed by us, additional time may be required for your bank, credit card company, or payment provider to post the funds to your account.
Processing times vary by financial institution and are outside our control.
SHIPPING COSTS
Original shipping charges are generally non-refundable unless the refund results from an error for which we are responsible or otherwise required by applicable law.
If a return is approved for a reason unrelated to a damaged, defective, or incorrect item, responsibility for return shipping costs will be communicated as part of the return instructions.
NON-RETURNABLE ITEMS
Unless required by applicable law or otherwise approved by us, the following items may not be eligible for return:
- Made-to-order products
- Personalized or customized products
- Products that have been used, worn, washed, or altered
- Products damaged after delivery through misuse or improper care
- Items returned without prior authorization
- Items returned in a condition substantially different from how they were received
This does not limit remedies that may be available for products that arrive damaged, defective, misprinted, or incorrect.
COLOR & PRODUCT APPEARANCE
We make reasonable efforts to display product images and colors accurately.
However, colors may appear slightly different depending on screen settings, device displays, lighting, materials, printing processes, and normal production variations.
Minor differences that are reasonably expected from the production process may not constitute a defect.
HOW TO REQUEST SUPPORT
If you experience a problem with your order, please contact: CONTACT US
For faster assistance, include:
- Your order number
- Your full name
- The email address used for the order
- A clear description of the issue
- Relevant photos when the issue involves the product or package
- Tracking information when the issue involves delivery
Please do not send a product back before receiving return instructions from our customer support team.
POLICY EXCEPTIONS
Nothing in this policy is intended to limit any rights or remedies that cannot legally be excluded under applicable consumer protection laws.
Where applicable law provides additional rights, those rights will continue to apply.
CHANGES TO THIS POLICY
We may update this Return & Refund Policy from time to time to reflect changes to our products, fulfillment processes, business practices, or applicable requirements.
The version published on this website is the current version.
CONTACT US
If you have questions about a return, replacement, refund, cancellation, or an issue with your order, please contact our customer support team at: CONTACT US
When contacting us about an existing order, please include your order number so we can assist you more efficiently.
Thank you for shopping with Christine Barber.